Returns & Exchanges

At SAMBAZON, we want you to love your Açaí experience; if you are not completely satisfied with your purchase, we offer a 30-day window for returns on eligible items. Please note that due to the perishable nature of our frozen products, returns are typically limited to non-perishable merchandise and apparel.

1

Initiate Your Request

Contact our Customer Success team via our online portal or email with your order number and the reason for your return.

2

Prepare Your Package

Ensure that non-perishable items are in their original, unused condition and securely pack them to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing